Our Services
Comprehensive Services to Ensure Your Platform Success
We provide a complete range of services to ensure you get maximum value from CXCoast Digital Hub - from quick setup and comprehensive training to custom integration and ongoing support.
Our Core Services
Everything you need to start and grow with CXCoast Digital Hub
Setup & Implementation
Quick platform setup in 5 minutes with full customization to your needs. We configure all channels, set up bots, and customize workflows.
- Initial platform setup and customization
- Configuration of all communication channels
- Bot setup and automated responses
- Catalog and knowledge base upload
- Team setup and permissions
Training & Onboarding
Comprehensive training programs for your team to ensure optimal platform usage. Hands-on training in Arabic and English with completion certificates.
- Basic training for new users
- Advanced training for supervisors
- Best practices workshops
- Custom training materials and documentation
- Regular training sessions and updates
Workflow Automation
Design and implement custom workflows tailored to your operations. We help automate repetitive tasks and improve team efficiency.
- Current process analysis
- Custom workflow design
- Assignment and escalation automation
- Smart response templates
- Workflow performance reports
System Integration
Connect CXCoast with your existing CRM and ERP systems to unify operations. Seamless integration with all your current tools.
- CRM integration (Zoho, HubSpot, Salesforce)
- ERP connection (ERPNext, SAP, Oracle)
- E-commerce platform integration
- Custom API development
- Real-time data synchronization
Support & Maintenance
24/7 technical support in both Arabic and English. Expert team ready to help you anytime.
- 24/7 technical support
- Support in Arabic and English
- Regular maintenance and updates
- Troubleshooting and issue resolution
- Backups and performance monitoring
Consulting & Optimization
Specialized consulting to optimize your platform usage and increase team efficiency. We help you achieve the best results.
- Current performance analysis
- Custom optimization recommendations
- Customer growth strategies
- Response time and satisfaction improvement
- Regular reviews and progress reports
How We Work
A simple and effective process to ensure your success
Assessment & Planning
We understand your needs and create a custom implementation plan
Setup & Configuration
We setup the platform and configure all channels and features
Training & Launch
We train your team and launch the platform with full support
Ongoing Support
We provide continuous support and help you improve constantly
Ready to Get Started with CXCoast?
Let our experts help you choose the right services for your needs and achieve your goals