CXCoast Digital Hub
The All-in-One Customer Support Platform Built for GCC Markets
Unite all customer conversations from WhatsApp, Telegram, Instagram, Facebook, and Email in one powerful inbox. With full Arabic support, AI chatbots, and instant setup - everything you need to deliver exceptional customer service.
Why Choose CXCoast Digital Hub?
Boost Efficiency
Handle 3x more conversations with the same team through smart automation
Faster Response
Average response time under 1 minute with AI bots and canned responses
Customer Satisfaction
Achieve 95% satisfaction rate with 24/7 support and personalized responses
Cost Savings
Save up to 60% on customer support costs through automation
Core Platform Capabilities
Everything you need to deliver exceptional customer experiences
Unified Inbox
Manage all channels in one place with high efficiency
AI Automation
Automate workflows and responses with advanced AI
Catalog Management
Share products, prices and auto-reply to inquiries
Real-time Analytics
Track performance and satisfaction in real-time
Team Collaboration
Coordinate seamlessly with your team for better service
Multi-language Support
Full Arabic and English support with RTL interface
Advanced Enterprise Capabilities
Enterprise-grade features that scale with your growth
Advanced Automation Rules
Create complex workflows based on multiple conditions and custom actions
SLA Management
Set and track service level agreements with automatic alerts
API Access
Comprehensive APIs for custom integration with your systems
Custom Branding
Customize the platform with your visual identity and branding
Multi-location Support
Manage multiple teams and locations from a single dashboard
Complex Scenario Builder
Build branching conversation scenarios with multiple conditions and custom actions for complex cases
Sentiment & Tone Analysis
Automatically detect customer sentiment and escalate negative conversations for immediate intervention
Gamification & Rewards System
Motivate your team with points, rewards, and achievement badges based on performance metrics
Supported Communication Channels
Meet your customers wherever they are
WhatsApp Business
Telegram
Facebook Messenger
Live Chat
SMS
Comprehensive Platform Features
Unified Inbox
- Single view of all conversations
- Conversation labeling and organization
- Advanced search and filtering
- Customer information preview
- Complete conversation history
AI & Automation
- Smart chatbots with Arabic support
- Custom workflow automation
- Auto-assignment of conversations
- Smart responses from catalog
- Auto-escalation for complex cases
Catalog & Knowledge Management
- Upload product catalogs with prices
- Knowledge base for FAQs
- Automatic responses from catalog
- Real-time price and inventory updates
- Catalog sharing with customers
Team Collaboration
- Private team notes
- Team mentions and notifications
- Conversation handoffs between agents
- Agent availability status
- Team performance tracking
Analytics & Reporting
- Real-time dashboards
- Agent performance reports
- Customer satisfaction metrics
- Response time analysis
- Custom exportable reports
Security & Compliance
- End-to-end data encryption
- GDPR and local data law compliance
- Automatic backups
- Custom roles and permissions
- Complete audit logs
Seamless Integrations
Connect your favorite tools and platforms
- CRM Systems
- ERP Systems
- E-commerce
- Payment Gateways
Experience the Power of CXCoast Digital Hub
Join hundreds of GCC businesses that have transformed their customer service with our platform. Get started in 5 minutes.